Withdrawal and Return Policy

Welcome to Claws and Fur! We strive to provide you with top-quality products and excellent customer service. However, if you’re not entirely satisfied with your purchase, we’re here to help. This Withdrawal and Return Policy explains the process for returning products you’ve purchased from our store.

2. Eligibility for Returns

We want you to be satisfied with your purchase. If you’re not happy with your order for any reason, please read the following to understand our return policy:

• To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.
• Returns must be requested within 15 days of receiving your order.

3. How to Request a Return

To request a return, please follow these steps:

• Contact our customer support at contact@clawsandfur.com and provide your order number and details about the product you wish to return.
• Our team will provide you with instructions for returning your product.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved:

• A refund will be processed to your original payment method.
• It may take several days for the refund to appear in your account, depending on your payment provider’s policies.

5. Shipping Costs

Please note that you will be responsible for covering the cost of returning the item. Shipping costs are non-refundable.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at sales@clawsandfur.com with details and photos. We will work with you to resolve the issue promptly.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

8. Contact Us

If you have any questions about our Withdrawal and Return Policy, please contact us at contact@clawsandfur.com or visit our Contact Us page.